Legal
Privacy Policy
Last updated: January 2025
At Melo, we believe in being straightforward about what data we collect and why. This page explains everything in plain language — no legal jargon.
1. What we collect from buyers
When you use Melo as a buyer, we may collect:
- Name and email address — if you create an account or submit an inquiry.
- Browsing behaviour — pages visited and products viewed, to improve how we show you relevant sellers.
- Device and browser information — standard technical data used to keep the site working properly.
2. What we collect from sellers
When you apply to become a seller on Melo, we collect:
- Full name
- Phone number and email address
- City
- Product category
- Instagram or online profile link
- A short bio about your work
This information is used to review your application, create your public seller profile, and allow buyers to discover and contact you.
3. Why we collect it
We collect this information solely to operate the Melo platform — to connect buyers with sellers, verify seller authenticity, and improve the overall experience. We do not collect data for advertising or marketing to third parties.
4. What we do NOT do
- We never sell your personal data to anyone.
- We never rent or share your data with advertisers or third-party marketing companies.
- We never use your data to build advertising profiles.
- We do not handle payments, logistics, or transactions — those happen directly between buyers and sellers.
5. How we protect your data
We store your data on secure, industry-standard servers with encryption in transit (HTTPS) and at rest. We use Supabase as our database provider, which follows best-in-class security practices. Access to your data is limited to the Melo team and only used when necessary to operate the platform.
6. Your rights
You have the right to access, correct, or request deletion of any personal data we hold about you. To exercise these rights, simply send us an email at contact@melo.com and we will respond within 7 business days.
7. Contact
For any questions about this privacy policy or how your data is handled, reach out at contact@melo.com.